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At TST Survey Instruments, we prioritize customer satisfaction and strive to provide high-quality survey equipment and accessories in Bangladesh. If you are not completely satisfied with your purchase, we offer a money-back guarantee under specific conditions. Please read this policy carefully before requesting a refund.
To qualify for a money-back refund, you must meet the following criteria:
- The return request is made within 7 days of receiving the product.
- The product is unused, undamaged, and in its original packaging.
- The item must include all original accessories, manuals, and proof of purchase.
- Refunds are applicable for defective, damaged, or incorrect items delivered.
Certain products are not eligible for a refund, including:
- Customized or special-order items.
- Products that have been used, damaged, or modified.
- Software, downloadable content, or electronic accessories.
- Clearance or final sale items.
To initiate a money-back request, follow these steps:
- Contact Us: Reach out via phone or email within 7 days of receiving the product.
- Provide Details: Share your order number, reason for return, and photos (if applicable).
- Return the Item: Ship the product to our address using a trusted courier service.
- Refund Processing: Once we receive and inspect the item, we will process the refund within 7-10 business days.
Refunds will be issued through the original payment method, such as:
- Bank Transfer (for online payments).
- Mobile Banking Refund (bKash, Nagad, etc.).
- Cash Refund (for eligible in-store purchases).
Shipping charges are non-refundable, and return shipping costs must be covered by the customer (unless the item is defective).
Instead of a refund, you may choose to exchange the product for:
- A replacement of the same item.
- A different product of equal value.
If the new item costs more, you must pay the price difference.
We reserve the right to update this policy at any time. Changes will be posted on our website, and continued use of our services means you accept the revised terms.
Thank you for shopping with TST Survey Instruments – Your Reliable Survey Equipment Supplier in Bangladesh!