Refunds and Disputes

💸 Refund Policy

You may be eligible for a refund under the following conditions:

• You returned an item in accordance with our return policy.
• You received a damaged, defective, or incorrect product.
• Your order was canceled before it shipped.
• Your item was lost in transit (confirmed by the shipping carrier).

Refunds are typically issued to your original payment method within 3–7 business days after we process your request.

🔁 Partial Refunds

In some cases, partial refunds may be issued if:

• Only part of an order is returned or canceled.
• Items are returned used, damaged, or without original packaging (if applicable).
• A replacement was declined, and a discount is issued instead.

📩 How to Request a Refund

1. Visit our Contact Us page or log in to your account.
2. Select the relevant order and choose “Request Refund.”
3. Provide details and attach any necessary photos or documents.
4. Our support team will respond within 24–48 hours.

⚖️ Disputes and Resolutions

If you’re unhappy with our refund decision or need further clarification:

• Contact our Customer Support Team with your order number and reason for dispute.
• We’ll review your case thoroughly and provide a fair resolution.
• In rare cases, disputes may be escalated to third-party payment processors for final review.

🙋 Need Help?

We’re always happy to help resolve any issue fairly and promptly. If you have questions about your refund status, eligibility, or need help submitting a dispute, contact us via chat, email, or our support form.