Here’s what to do if you received a damaged or defective product:
📦 Step 1: Inspect the Package Right Away
As soon as your order arrives:
- Carefully open the package.
- Check each item for visible damage, missing parts, or defects.
- Take clear photos of the damage, including the packaging if it looks dented or torn.
📸 Step 2: Contact Our Support Team
Let us know within [e.g., 3–7 days] of receiving your order by:
- Going to the Contact Us page.
- Choosing the “Report a Damaged Item” option.
- Sending us:
- Your order number
- A brief description of the issue
- Photos of the damaged item and packaging
The more details you provide, the faster we can help!
🔁 Step 3: We’ll Make It Right
Once we receive your message:
- We’ll review your claim ASAP (usually within 24–48 hours).
- Depending on the situation, we’ll offer one of the following:
- A replacement item
- A refund
- A store credit
You don’t need to send the damaged item back unless we specifically request it.
👍 Our Promise
We know how disappointing it is to receive something damaged. That’s why we aim to resolve issues quickly, fairly, and with zero hassle. Your satisfaction is our priority.
🙋 Need Extra Help?
Still not sure what to do? Reach out to our Customer Support team through email, live chat, or the contact form. We’re always here to help make things right. 💬
Thank you for choosing TST Survey Instruments – Your Trusted Survey Equipment Supplier in Bangladesh!
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