I’ve received a faulty/damaged item

🛠️ Step 1: Check & Document the Issue

When you receive your package:

• Carefully inspect all items as soon as possible.
• Look for any signs of physical damage, defects, or missing parts.
• Take clear photos of:
• The faulty or damaged item
• The packaging (especially if it was damaged)
• Any product tags, labels, or barcodes

These photos will help us resolve your issue faster.

📨 Step 2: Report the Problem

Please contact us within [e.g., 3–7 days] of receiving your item:

1. Go to our Contact Us page.
2. Select “Report a Damaged/Faulty Item”.
3. Provide the following:
4. Your Order Number
5. A brief description of the problem
6. The photos you took

🔁 Step 3: Resolution Options

Once we receive your report, our support team will review it (usually within 24–48 hours). We’ll then offer one of the following solutions:

• A free replacement (if the item is still in stock)
• A full or partial refund
• A store credit, if you prefer

In most cases, you won’t need to return the faulty item — we’ll let you know if we need it back.

🧡 Our Commitment

We know it’s frustrating when things don’t go as planned. That’s why we aim to handle every issue quickly, fairly, and with care. Your satisfaction is our priority.

Need More Help?

If you’re unsure what to do next, feel free to reach out to our Customer Support via email, chat, or the Contact Us form. We’re always here to help!