Here’s everything you need to know about how refunds work:
💳 Refund Methods
Your refund will be processed to the original payment method you used at checkout. This includes:
- Credit/Debit Cards – The refund will go directly back to your card.
- PayPal – The amount will be returned to your PayPal account.
- Store Credit or Gift Cards – If used, we’ll reissue your store credit or send you a new code.
- Other Payment Gateways (Stripe, Apple Pay, etc.) – The refund will be issued through the same provider.
⏱️ How Long Do Refunds Take?
Refund times may vary based on your payment method and bank processing times:
| Payment Method | Refund Time |
|---|---|
| Credit/Debit Card | 3–7 business days |
| Bkash, Nagad | 1–3 business days |
| Store Credit | Instant after approval |
| Bank Transfer | 5–10 business days |
We’ll send you a confirmation email as soon as your refund has been issued.
🔄 Partial Refunds
If you returned only part of your order or were refunded due to a damaged/faulty item, you may receive a partial refund. Don’t worry — we’ll always explain exactly what you’re getting back and why.
💡 Important Notes
- Shipping costs are usually non-refundable unless the return was due to a mistake or a damaged item.
- If your refund is taking longer than expected, please check with your bank or payment provider first.
🙋 Need Help?
Still have questions about your refund? Reach out to our Customer Support team via email or Live Chat. We’re happy to assist!
Thank you for choosing TST Survey Instruments – Your Trusted Survey Equipment Supplier in Bangladesh!
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